Covered
- The part we fitted failing on its own
- Touch, brightness or colour faults on a screen we installed
- A battery dropping below 80% capacity inside the term
- Our own workmanship — anything we opened and did not close properly
Not covered
- New physical damage — a fresh crack, a bend, a drop
- Liquid contact after the repair
- Work by another shop on the same device after ours
- Software faults that were present before the repair
Making a claim
Bring the device and your receipt number. We test it at the counter. If it is a warranty fault we fix it that day or replace the part, and you pay nothing.
Warranty term by repair
| Repair | Warranty | Bench time | From |
|---|---|---|---|
| Screen replacement | 12 months | 45 min | $89 |
| Battery replacement | 12 months | 30 min | $59 |
| Charge port repair | 6 months | 1 hr | $69 |
| Back glass replacement | 6 months | 1 hr 30 min | $79 |
| Camera module | 6 months | 45 min | $69 |
| Speaker / mic / earpiece | 6 months | 40 min | $49 |
| Liquid damage recovery | 3 months | 1 day | $89 |
| Board-level / micro-soldering | 3 months | 2 days | $129 |
| Data recovery from a dead device | Not applicable | 2 days | $149 |
| Diagnostic (anything else) | Not applicable | 1 hr | $39 |
Turnaround
Walk-in
Screens and batteries while you wait — 30 to 60 minutes
Booked slots
Booked slots start on the hour, every hour
On-site
On-site call-out across the service area, same day before 3pm
Posted in
Posted in: same-day turnaround, back on the courier the day it lands
The diagnostic fee
$39 on anything we cannot price from a form — liquid damage and board-level work. It is waived in full the moment you approve the repair, so a customer who goes ahead never pays it. If we cannot fix it at all, there is no fee.